NCERT Class 10 Social Science Economics Solutions: Chapter 5-Consumer Rights Part 2

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Question 7:

Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?

Answer:

We should look for Agmark symbol before buying the food items because this mark is certified by the government and assures the quality of the product.

Image result for Agmark

Result for Agmark

Image result for Agmark

Question 8:

What legal measures were taken by the government to empower the consumers in India?

Answer:

Legal measures taken by the government to empower consumers in India are plenty. First and foremost being the COPRA in 1986. Then, in October 2005, the Right to Information Act was passed, ensuring citizens all information about the functioning of government departments. Also, under COPRA, a consumer can appeal in state and national courts, even if his case has been dismissed at the district level. Thus, consumers even have the night to represent themselves in consumer courts now.

Question 9:

Mention some of the rights of consumers and write a few sentences on each.

Answer:

Some of the rights of consumers are as follows:

Right to choice - Any consumer who receives a services in whatever capacity, regardless of age, gender and nature of service, has the right to choose whether to continue to receive that service. Under this right, a consumer may also choose any one of the various brands of a product (say, a refrigerator) available in the market.

Right to redressal - Consumers have the right to seek redressal against unfair trade practices and exploitation.

Right to represent - The act has enabled us as consumers to have the right to represent in the consumer courts.

Question 10:

By what means can the consumers express their solidarity?

Answer:

Consumers can express their solidarity by forming consumer groups that write articles or hold exhibitions against traders’ exploitation. These groups guide individuals on how to approach a consumer court, and they even fight cases for consumers. Such groups receive financial aid from the government to create public awareness. Participation of one and all will further strengthen consumer solidarity.

Question 11:

Critically examine the progress of consumer movement in India.

Answer:

The consumer movement in India has evolved vastly since it began. There has been a significant change in consumer awareness in the country. Till the enactment of COPRA in 1986, the consumer movement did not bear much force, but ever since its inception, the movement has been empowered substantially. The setting up of consumer courts and consumer groups has been a progressive move. However, in contemporary India, the consumer redressal process is quite complicated, expensive and time-consuming. Filling cases, attending court proceedings, hiring lawyers, and other procedures make it cumbersome. In India, there are over 700 consumer groups of which, unfortunately, only about 20-25 are well-organized and functioning smoothly.