Consumer Protection: Machinery for Settlement of Grievances, State Commission and District Forum (For CBSE, ICSE, IAS, NET, NRA 2022)

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Machinery for Settlement of Grievances

The judicial machinery set up under the Consumer Protection Act, 1986 consists of consumer courts (forums) at the district, state and national levels. These are known as District forum, State Consumer Disputes Redressal Commission (State Commission) and National Consumer Disputes Redressal Commission (National Commission) separately. Let us have a brief idea about their composition and roles.

State Commission

Role of State Commission

District Forum

District Forum

National Commission

The National commission was constituted in 1988 by the central government. It is the apex body in the three-tier judicial machinery set up by the government for redressal of consumer grievances. Its office is situated at Janpath Bhawan (Old Indian Oil Bhawan) , A Wing, 5th Floor, Janpath, New Delhi.

National Comission

It may be noted that in order to attain the objects of the Consumers Protection Act, the National Commission has also been conferred with the powers of administrative control over all the State Commissions by calling for periodical returns regarding the institution, disposal and pending of cases and issuing instructions for adoption of uniform procedures, etc.

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