NIOS Class 12 English: Chapter 26B Summary of- ‘FACE to FACE COMMUNICATION in BUSINESS’ Section 26B. 1 Summary of- ‘Greeting’

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Good communication skill is very important factor which is needed at every point of life but most importantly at work place which helps to be more successful at work place.

Section 26B. 1 Summary of - ‘Greeting’

• Body language and speech both are equally important factor in face-to-face communication.
• It is important to dressed up neatly, sit or stand erect and have an alert smiling face at work place.
• Speak softly but clearly, be polite and courteous.
• And every time you meet other members of office there are certain expressions to be used. They might be chosen based on certain criteria:
  • Degree of closeness/distance/family/new colleague
  • Nature of relationship-friendly/official
  • Status of speakers-equal/seniors
• The expressions can be divided into two categories. Such as:
  • Informal- generally used with friends, long time colleagues, team mates, etc.
  • Formal- generally used with strangers, and seniors.
• It is important to understand the degree of formality and respond accordingly. While greeting others, we use formula, which are fixed.

Section 26B. 2 Summary of - ‘Introducing Yourself and Others’

• Introducing yourself to other or other people who might not know each other is good scale of face-to-face communication.
• Mostly the younger person introduced to the older, the woman to the man and the junior to the senior.
• Let՚s understand it better with an example.

Some of the other important points to keep remember such as:

• Welcome any guest in your city or place of work while making introductions. For example:
  • Good morning, Mr. Rao. Welcome to ISRO. I՚m Anisha Shah, Research Associate.
• In formal meetings with strangers use the appropriate title Miss/Mr. /Dr. and surname.
• And in informal meeting use the first name like, Nita, Mukesh, etc. Avoid use of title and first name, For example, Mr. Kohli or Mukesh, not Mr. Mukesh.

Section 26B. 3 Summary of - ‘Building Relationships’

• Face to face communication՚s important aspect is Social behaviour and there are some broad rules that are universally followed such as:
  • Do not to start conversation with business or the work talk immediately after the greeting.
  • Get externally involved in client or colleagues′ personal life to build a warm friendly relation. It called “small talk” such as talk about client՚s journey, family, common friends.
  • Offer some drink (tea/coffee) or offer to do any little job like making a phone call, sending a fax, etc.
  • Talk about Similarly coffee, lunch, snacks, travel, etc before ending the conversation and bidding good bye.
  • Avoid topics such as politics, religion and other personal private details at a party or lunch.
  • Talk about holidays, travel, traffic, public transport, tourist interest, etc.
• The purpose of a social exchange is to discover what you both have in common so it would be easy to exchange experiences.
• Behave politely with senior or older person.

Section 26B. 4 Summary of - ‘Being Alert to Signals’

• In face-to-face conversation after greeting and some small talk speakers send out signals in a variety of ways: sighing, clicking the tongue or pen, tapping the foot, looking at a watch, clock, etc to take the conversation to next level.
• An alert and efficient speaker must respond to these non-verbal signals. Statements such as:
  • “Shall we get started?”
  • “Now to business.”
  • “Right, let՚s get down to business, shall we?”
  • “We won՚t finish by one if we aren՚t brisk” , etc
• Looking at the door or watch indicates to end or take a break in conversation.
• The switch can be signalled with statements like:
  • “Shouldn՚t that do for now/today?”
  • “Don՚t you think we should call it a day?”
  • “I՚d like to stretch my legs for a bit.”
  • “You will notice that these signals come as suggestions.”

Section 26B. 5 Summary of - ‘Leave Taking’

• There are two steps to end a conversation:
  • Signaling that the conversation is coming to an end
  • Actual leave taking
• Thanking a person is signals of ending.
• Usually no one gives reason or make an excuse for leaving so it՚s important to recognize these signals, because it is rude to ignore them.
• People who meet regularly leave informally.
• But formal leave takings are more elaborate such as while you are leaving a meeting or at a gathering, you must meet the organizer, thank them and say good bye.
• Let՚s understand it with example: