NIOS Class 12 English: Chapter 27B Summary of- ‘WRITING MEMOS and LETTERS’

Doorsteptutor material for competitive exams is prepared by world's top subject experts: get questions, notes, tests, video lectures and more- for all subjects of your exam.

The ways of communication are different in office and personal communication. Whereas personal communication has no any rules but in office communication is based on procedures and rules.

Office mostly prefers written communication to keep track on record for reference.

Two very important kinds of written communication in office are memos and letters.

Section 27B. 1 Summary of – ‘Memo’

• According to The Long man Concise Dictionary of Business English memo is “an in formal written or typed message to someone in the same office or organisation, sent in place of a letter.” Or “a short informal note or report-on some deal or event or conversation.”
• A memo is suitable to exchange messages from within the organization.
• Memo՚s are not a notices or letters they just used to give information or instruction

Steps to Write a Memo

• Define the subject of Memo clearly and accurately.
• Write actual message directly.
• Make sentences short and simple.
• Give preference to direct statements using personal pronouns if necessary. For example, instead of saying, “The Direct wants to compile all monthly reports.” say- “I have been asked by the Director to compile all monthly reports by the 7^th of the month.”
• Write massage point wise.
• Make it as short as possible as reader may be a busy person and may not have time to read a long message.
• Example of a memo (Memorandum) .

Section 27B. 2 Summary of – ‘Letter of Compliment’

• Letters of complaint is used address any type of wrong-doing, offense, service etc.
• State the complaint clearly and be polite without blaming anyone while drafting letters of complaint.
• Also give relevant references and details and must state very clearly what we want the company to do.
• Format of letter should be:

Let՚s take example of letter where PikBoo fashion got some defective cloth material from their vendor.